Comments on: Truth Window Hinge 31862 and 31858

By: rbaadmin

rbaadmin — Tue, 01 Apr 2014 13:34:36 +0000

Joyce,
Truth makes window hardware for every window manufacture out there except for Pella and Anderson. We have well over 100 window manufactures in the United States and Canada. I would have no idea who made your windows.
Greg

By: Joyce Book

Joyce Book — Sun, 30 Mar 2014 20:57:21 +0000

We also have windows with these stamps and cannot find our original paperwork on the window company we purchased from. Our latches are fine–we could use a few more cranks to open our window but our questions and need for service are related to the windows changing colors or filming with tiny cracks etc. What would you recommend for us to get these replaced? Please and thanks-Joyce

By: rbaadmin

rbaadmin — Tue, 04 Jun 2013 12:12:03 +0000

In reply to CHARLES VINCENT-VELLA.

Charles,
The number 31858 is a Truth number we find stamped on a window hinge, not on a window operator. Your best bet is to take a picture of the window operator and send it to me by email. My email is GJ@robertbrooke.com , I will identify it for you and tell you what it is. For Canadian customers, we usually ship the order through the United States Postal Service. If you would rather purchase the Truth Operator in Canada, you can go to http://www.truth.com and find a Canadian Distributor. What you need is a new window operator
Greg
1-800-642-2403

By: CHARLES VINCENT-VELLA

CHARLES VINCENT-VELLA — Mon, 03 Jun 2013 18:40:56 +0000

I have about 6 casement windows with TRUTH hardware number stamped 31858. The crank is spinning and my feelings would be that the gear sprockets are stripped and needs to be replaced. Is it possible to replace the operator gears instead of replacing the whole unit ? I live in Toronto Canada. The manufacturer who made these windows is now out of business.
Your help is appreciated. Is the mechanism left and right opening ?
Thank you.
Charles.